Refund policy
🔹 Return & Refund Policy – Liforra
At Liforra, we are committed to providing quality products and a reliable shopping experience. If you face any issue with your order, we’re here to assist you.
Returns Eligibility
We offer a 3-day return window from the date of delivery.
To be eligible for a return:
-
The item must be unused, in original condition, and in its original packaging
-
The product must be complete with all accessories (if applicable)
-
A valid proof of purchase (order number/receipt) is required
How to Request a Return
To initiate a return, please contact us within 3 days of delivery:
📧 Email: liforrastore@gmail.com
Kindly share:
-
Your order number
-
Clear images of the product (if damaged/defective/wrong item)
-
Reason for return
⚠️ Important:
Returns without prior approval will not be accepted.
Return Process
Once your request is approved:
-
You will be provided with return instructions
-
The item must be sent back within the given timeframe
👉 Return shipping cost will be:
-
Covered by Liforra if the item is damaged, defective, or incorrect
-
Covered by the customer for all other reasons
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
-
A damaged item
-
A defective product
-
A wrong item
Contact us immediately (within 3 days), and we will arrange a replacement or suitable resolution at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
-
Personal care and hygiene-related products
-
Opened or used items
-
Products without original packaging
-
Sale items or discounted products
-
Gift cards
Exchanges
We currently do not offer direct exchanges.
If you need a different product:
-
You may return the item (if eligible)
-
Place a new order separately
Refunds
Once we receive and inspect your returned item:
-
You will be notified regarding approval or rejection
-
If approved, the refund will be processed within 5–7 working days